Resident Regional Director

• Lead the client relationship within the approved budget while maximizing client value
• Identify business expansion opportunities, generate proposals, and close new business
• Collaborate with Business Development on RFPs, pricing, and service agreements
• Maintain the Salesforce database for prospects and new business
• Attend networking events and participate in trade associations
• Develop and maintain client relationships to ensure satisfaction and retention
• Review field notes with operations teams
• Respond promptly and accurately to customer emails
• Oversee payroll for timely and accurate submission
• Conduct weekly operations meetings and monthly training sessions
• Partner with Operations to correct service deficiencies and walk sites as needed
• Develop and implement sustainable action plans
• Perform monthly P&L reviews with operations teams
• Manage communication between facility locations, Office Management, and corporate departments
• Develop onboarding schedules for new hires and account transitions
• Manage operations team performance, including evaluating, coaching, developing, and disciplining team members
• Use and understand the Master Mind scheduling program
• Oversee labor and other expenses against the corporate budget
• Review and approve subcontractor invoices
• Manage subcontractor agreements to meet quality and budget expectations

• Bachelor's Degree in a related field or equivalent combination of education and work experience
• Five years of progressive management responsibility in a directly related field
• Successful multi-site leadership experience
• Ability to communicate clearly and professionally with clients, site staff, and employees in writing and verbally
• Excellent organizational skills and ability to manage multiple tasks, prioritize, and delegate
• Outstanding leadership skills
• Proficiency in Microsoft Office Suite, including Word and Excel
• Excellent verbal and written communication skills
• Ability to build positive relationships with peers, management, and clients
• Ability to work irregular hours, including weekends and after hours
• Locally within client sites; less than 2% overnight travel
• Ability to perform required physical demands, including standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, occasional climbing, and repetitive motions

Demonstrates strong leadership and management capabilities, with a focus on client relationship development, operational efficiency, and team performance. Proficient in budget management, proposal generation, and effective communication across multiple sites.

• Client Relationship Management
• Multi-Site Leadership Experience
• Microsoft Office Suite Proficiency
• Proposal Generation and Business Development
• Outstanding Leadership Skills

• Budget Management
• P&L Review
• Proposal Generation
• Operations Management
• Payroll Oversight
• Scheduling Program Proficiency
• Client Satisfaction Strategies
• Service Agreement Negotiation
• Subcontractor Management
• Training and Development

• Clear Communication
• Organizational Skills
• Relationship Building
• Delegation
• Problem Solving

• Bachelor's Degree in Related Field

• Business Development
• Client Retention
• Operations Teams
• Networking Events
• Trade Associations

• Salesforce
• Master Mind Scheduling Program
• Microsoft Word
• Microsoft Excel