Showroom & Operations Manager

Showroom & Operations Manager
AU FIREPLACE GROUP – Westlake, Ohio

We are looking for a high-energy, organized, and customer-focused Showroom Manager to lead the daily operations of our fireplace and outdoor living showroom.

• Greet and engage showroom customers with confidence and professionalism
• Guide customers through fireplace, outdoor living, and related product selections
• Follow up on all leads, including walk-ins, phone calls, website inquiries, and email inquiries
• Answer phones, schedule appointments, and provide outstanding customer service
• Own the customer experience from initial showroom visit through final installation
• Assist customers with pricing, estimates, financing options, and project planning

• Manage and maintain all showroom displays to ensure a clean, current, and inspiring customer experience
• Coordinate showroom merchandising, pricing updates, signage, and seasonal display changes
• Maintain a polished, luxury showroom environment at all times
• Assist with product displays, vendor presentations, and showroom events
• Recommend new product lines, vendors, and display opportunities based on customer demand and sales trends

• Coordinate with installation, service, and production teams to ensure efficient project execution
• Track job progress and communicate updates to customers throughout the process
• Enter orders, invoices, and assist with payment processing
• Monitor order status, deliveries, and customer timelines
• Assist with receiving, damaged freight reporting, vendor claims, and inventory management
• Identify opportunities to improve operational efficiency and customer satisfaction

• Monitor website content, product offerings, and online lead activity
• Recommend website updates and improvements to enhance customer engagement and lead generation
• Review sales trends and provide recommendations to ownership regarding product mix and profitability
• Assist with social media content, project photography, and marketing initiatives as needed

• Previous retail management, showroom management, or customer service leadership experience preferred
• Strong sales and relationship-building skills
• Excellent organizational and project management abilities
• Ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skills
• Comfortable using CRM systems, Quick Books, Microsoft Office, and scheduling software
• Self-motivated with an ownership mentality and strong attention to detail
• Experience in fireplaces, outdoor living, construction, remodeling, kitchen and bath, landscaping, or luxury home products is a plus

• Base salary + performance bonuses
• Health, Dental and Vision Benefits
• Paid-Time Off and Paid Holiday's
• Company Uniforms Provided if desired
• Employee Appreciation Events

If you enjoy working with customers, managing projects and helping homeowners create beautiful indoor and outdoor living spaces, we would love to meet you.

Pay: $60,000.00 - $70,000.00 per year

Work Location:

In person