Medical Receptionist

Are you a warm and welcoming person that loves talking to people every day? Then this is the job for you! Dermatology Specialists of Grand Rapids is currently recruiting for a Friendly, Professional, Full Time, Front Desk Medical Receptionist for our new Dermatology practice.

Pay range: $18-19 an hour based on experience

Performs medical office reception duties to provide outstanding service to patients, including greeting patients and visitors, answering the telephone, scheduling appointments, obtaining photo identification and insurance cards, maintaining the reception workspace and lobby areas, coordinating the flow of incoming patients, informing the back office staff of specific patient needs, setting up, organizing and pulling patient charts, maintaining patient charts, compiling the daily patient count and collecting payments due.

Some marketing administrative tasks may also be assigned.

• Greet patients and clients in person and on the telephone in a professional, timely and friendly manner.
• Answer telephone: screens, performs triage, routes calls, takes accurate messages, answers questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, financial questions, etc.
• Schedule appointments for our Physicians to visit local referring primary care offices.
• Organize daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinating incoming patient flow via electronic medical records system, and notifying back office of arrivals.
• Maintain medical records and HIPAA documentation including letters, photographs, office notes, referrals as assigned.
• Enter patient data into the EMR database and appointments into the scheduling system.
• Maintain a tracking list of no‑shows, cancellations, late arrivals and missed appointments.
• Inform patients of the office's payment policy and procedures, and collect patient payments in accordance with the time‑of‑service payment policy.
• Work cooperatively with supervisors, co‑workers, medical and back office staff and physicians to provide professional and high‑standard patient service/care.
• Adhere to scheduled work and break hours to ensure adequate front desk coverage.
• Perform other related duties as needed and assigned.

• High School Diploma or GED.
• One to two years of prior medical customer service and administrative experience.
• Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone.

• "Customer First" Approach (responsive, helpful, conscientious, with both external patients and internal staff).
• Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively).
• Team Oriented/Collaborative.

Job Type: Full-time

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• Day shift

• Medical Receptionists & Patient Registrars: 1 year (Preferred)