Customer Service & Scheduling Coordinator

Be the First Impression. Set the Standard.

At Superior Fence & Rail, every great project starts with a great first conversation. As our Customer Service & Scheduling Coordinator, you’ll be the first point of contact for our customers: setting the tone for a professional, smooth, and trustworthy experience.

This role is perfect for someone who is organized, people-focused, and thrives in a fast-paced environment. You’ll balance customer communication with scheduling and administrative support to help keep our operations running efficiently.

• Answer inbound customer calls with warmth and professionalism
• Schedule sales appointments by coordinating customer availability with sales team calendars
• Ensure efficient routing and clear communication across multiple territories
• Support administrative tasks such as permits and utility locates
• Communicate clearly with customers, sales reps, and internal team members
• Adapt to customer needs and handle conversations with professionalism and care

• Positive, professional first impression for every customer
• Efficient and accurate scheduling with minimal errors
• Strong communication across customers and internal teams
• Smooth coordination that helps jobs move forward without delays

Experience:

• Customer service or call center experience preferred
• Experience in scheduling, coordination, or administrative support is a plus
• Comfortable working in a fast-paced, team-oriented environment

Skills:

• Strong communication and people skills
• Organized and detail-oriented
• Comfortable using technology and learning new systems
• Able to manage multiple tasks and priorities at once

• Are naturally friendly and easy to talk to
• Stay organized and on top of details
• Communicate clearly and confidently
• Handle busy environments with a calm, positive approach
• Take ownership of your work and follow through

At Superior Fence & Rail, our Core Values guide how we hire, lead, solve problems, and serve our customers. They define what great looks like here.

Our Core Values:

• Radical Honesty & Transparency
• Accountable & Humble
• Empathetic Listener
• Curious & Adaptive
• Resilient Optimism
• Proactive Follow-Through