Customer Service Representative

Position Overview

Great Lakes Animal Hospital is seeking a friendly, organized, and service-driven Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, this role is essential in creating a welcoming, efficient, and compassionate experience for both pets and their owners. The ideal candidate thrives in a fast-paced environment, communicates clearly, and is passionate about delivering exceptional client service.

• Greet clients and patients warmly and professionally, creating a positive first impression
• Manage incoming phone calls, schedule appointments, and triage client inquiries appropriately
• Check clients in and out, ensuring accuracy of patient information and services rendered
• Process payments, provide estimates, and discuss financial policies with confidence and clarity
• Maintain accurate medical records and client communications in the practice management system
• Coordinate effectively with veterinarians, technicians, and support staff to ensure smooth patient flow
• Educate clients on hospital services, wellness plans, and preventative care recommendations
• Handle difficult or emotional situations with empathy and professionalism
• Keep the reception area clean, organized, and welcoming at all times

High school diploma or equivalent required Previous customer service experience required; veterinary or medical office experience preferred Strong communication and interpersonal skills Ability to multitask and remain calm under pressure Detail-oriented with strong organizational skills Basic computer proficiency; experience with veterinary software is a plus

Knowledge of veterinary terminology Experience handling high call volumes and scheduling in a fast-paced setting Comfort discussing finances and treatment estimates with clients

Fast-paced, team-oriented veterinary hospital setting May include evenings, weekends, and occasional holidays Ability to stand for extended periods and interact with animals of all sizes and temperaments

• Competitive pay based on experience
• Comprehensive benefits package (for full-time team members)
• Paid time off and holidays
• Opportunities for growth and development within the organization
• A supportive team culture dedicated to high-quality patient care

At Ameri Vet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees. At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive in their careers while making a meaningful impact on the communities we serve. At Ameri Vet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.