Part time Academic Success Center Lab Associate – Support Staff

Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.

Washtenaw Community College is an Equal Opportunity Employer.

Posting Number:

Posting Number: 0603670

Position Title:

Position Title:

Part time Academic Success Center Lab Associate – Support Staff

Position is:

Position is:
Part Time

Position Type:

Position Type:
Staff Position (Full Time/Part Time)

Department/Ofc.:

Department/Ofc.:
Instruction

Position

Description:

Position Summary:

The purpose of the Part time Academic Success Center Lab Associate – Support Staff is to assist with appropriate technology tools, help users navigate Academic Success Center and college resources, and provide detailed records of transactions and services. The Academic Success Center provides on campus and remote services to students.

Essential

Job Duties and Responsibilities:

• Become familiar with all Learning Resource Division resources and accurately direct users to appropriate resources on campus and virtually.
• Act as a resource to Academic Success Center users; help familiarize users with software and hardware, assists students in identifying appropriate technology to complete homework, and proactively recommend Academic Success Center resources to students.
• Provide excellent learning-focused assistance to students and other users on MS Office Suite, G Suite, Adobe Creative Suite, Canvas, Zoom and other instructional and course-related software applications.
• Demonstrate ability and interest in learning new technology tools and sharing new knowledge with colleagues.
• Provide instruction to all Academic Success Center users on proper use of all equipment including laptops, PC’s, Macintosh computers, hotspots, printers, copiers, and copy card machine.
• Actively participate in the research, development and delivery of student-centered workshops that feature technology and applications that are relevant to students and align with curriculum.
• Actively participate in the planning and execution of student outreach to build relationships with individual students and for departmental promotion.
• Attend department and division meetings as assigned by supervisor.
• Serve as lead on assigned projects.
• Regular attendance on campus is required for this position.
• Other duties as assigned.

• Acting as the initial contact for Academic Success Center users.
• Opening and/or closing the Academic Success Center areas.
• Performing routine duties such as maintaining general cleanliness, filling paper in printers, and monitoring supply levels.
• Supporting a safe and secure learning environment and assisting in policy management and enforcement of the Academic Success Center areas.
• Maintaining accurate records of activities undertaken in the Academic Success Center which includes technology borrowing program and user interactions and usage.
• Providing timely and accurate responses to questions from students, staff, faculty, and the community through email, phone, and in person. Refer students to additional campus resources, such as Disability Services, Academic Advisors, Success Coaches, and the Student Resource Center, as needed.
• Reporting software, hardware, equipment, and facility issues to supervisor and appropriate campus departments.
• Maintaining organized storage and accurate record keeping of computer software and hardware.

• Assist…