Resort Switchboard Operator; or PT

Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America

Posted Tuesday, July 14, 2026 at 4:00 AM

The role of the Resort Operator is to direct incoming phone calls utilizing the multi-line phone system as well as provide information to on-sight/incoming guests and offer administrative support to the department.

• Answer high volume of inbound calls and maintain a response rate swiftly in accordance with agreed standards via a multi-line phone system.
• Process outgoing resort mail, shipping and coordinating postage billing via USPS, UPS and Fed Ex Services.
• Assist with data entry and various resort projects.
• Prepare and maintain records by entering information from received calls, where necessary.
• Dispatch Security, Guest Services, and Facilities to handle guest needs.
• Assist Reservation Sales Manager when needed.
• Other duties as assigned.

• Previous experience with SMS a plus.
• Proficient in Microsoft Excel, Word, Outlook.
• Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology.
• Ability to speak clearly in a well-modulated and pleasant voice.
• Able to analyze, interpret, and present data in various formats.
• Able to work with computers, faxes, copiers, scanners, and various other technologies in office and on resort.
• Maintain office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

• High School diploma or equivalent required.

• Ability to lift up to 25lbs.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
• Ability to work at a computer station for majority of workday.
• Evenings, weekends, and holidays are a regular part of the schedule.
• Must have excellent attendance and conduct record for consideration.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.