Table Games Floor Supervisor

SUMMARY:

Assist the Table Games Shift Manager in overseeing assigned Table Games shift including Sports Book Ticket Writer with assigned shift. Ensures the highest level of guest relations/service and adherence to company policies and procedures on assigned shift.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

• High School diploma or GED

• 3 years pit operations experience
• Strong working knowledge of all casino table games offered at Little River Casino Resort
• Knowledge of the Gaming Industry and the laws and regulations governing gaming operations
• Michigan TAM certification or must obtain within 60 days of employment
• Experience working with a Tribally run casino and/or resort preferred
• A documented and verifiable combination of education and experience may be substituted for degree requirements.

• At least 21 years of age

• Strong organizational skills and basic computer skills with experience in word processing, databases, and spreadsheets
• Strong written, verbal, and interpersonal communication skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Strong math skills with the ability to demonstrate proficiency
• Accurate and detail-oriented
• Strong problem-solving skills
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc)

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, to secure a gaming license from the Little River Band of Ottawa Indian Gaming Commission, passing Resort background investigation and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

• Accountable
  - Accept responsibility and account for actions
• Assignment
  - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
• Collaborate
  - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation
  - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential
  - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence
  - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical
  - Demonstrates…