Field Service Engineer

Job Location:

Remote - Muskegon, MI, Position Type:
Full-Time/Part-Time, Education Level: High School, Salary Range:
Undisclosed.

Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.

• 60% - Perform installation start-up and debugging of electronic scoring equipment. Performs computer network audits.
• 10% - Performs surveys and briefs customers on responsibilities of both parties for upcoming installation.
• 10% - Performs service calls and phone support for equipment issues both in and out of warranty.
• 10% - Provides training to center personnel on maintenance of electronic scoring equipment.
• 10% - Communicate customer's expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.

• Computer
  
  Skills:
  
  Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.
• Electrical/Electronic Knowledge:
  Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.
• General Knowledge:
  Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving
• Education Level: Associate's degree in Electronics or the equivalent in an Electronics Trade School. Experience in servicing and installing electronic equipment is a plus.
• Travel:
  Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.