Manager - Operations

Overview

Snap-on Business Solutions Group; RS&I Divison of Snap-on Incorporated

Location:

Rochester Hills, MI Work:
Monday thru Friday; onsite 5 days per week Manage the core operational functions for the Snap-on Business Solutions' Rochester Hills, MI location, with primary responsibility for supply chain, procurement and distribution, truck inventory, and call center operations. Secondary, minimal facility management and safety/compliance responsibility. Ensure each area operates efficiently, supports business objectives, and maintains high standards for customer service, operational control, employee safety, and regulatory compliance.

• Oversee and Manage Core Operational Functions:
  Provide leadership, direction, and accountability across the following key areas to ensure efficient, compliant, and customer-focused operations:
• Supply Chain Management
• Supply chain, truck inventory, and procurement and distribution.
• Call Center Operations and Customer Support Performance
• Facilities Management and Site Readiness
• Safety, Compliance, and Operational Risk Management
• Set and Achieve Operational Metrics:
  Establish, monitor, and improve key performance indicators across Primary: supply chain, truck inventory, procurement and distribution and call center. Secondary: facilities and safety/compliance functions. Ensure teams are appropriately staffed, trained, managed, and held accountable for meeting service, cost, quality, and compliance objectives.
• Drive Operational Planning and Process Improvement:
  Develop and execute plans that improve workflow, customer responsiveness, supply chain reliability, facility effectiveness, and compliance performance. Identify process gaps, implement corrective actions, and support initiatives that improve productivity, cost control, and operating discipline.
• Cross-Functional Collaboration:
  
  Work closely with Sales, Finance, Human Resources, IT, Snap-on Corporate departments, vendors, and business unit leaders to ensure operating priorities are aligned, customer needs are met, and site-level requirements are effectively supported.
• Support Continuous Improvement Goals and Initiatives:
  Lead operational improvement initiatives, including RCI savings targets, cost reductions, service level improvements, process standardization, and Key Business Indicator (KBI) Actively support Snap-on Corporate's Continuous Improvement efforts.
• Develop, Mentor, and Reinforce Accountability:
  Provide coaching, development, and performance feedback to team members responsible for supply chain, call center, facilities, and safety/compliance activities. Build bench strength, promote collaboration, and reinforce a culture of ownership, safety, compliance, and customer service.

• Leadership and Cross-Functional Management
  
  Skills:
  
  Strong leadership skills with the ability to manage diverse operating functions, influence across a matrixed organization, and collaborate effectively with business units, corporate departments, vendors, and site-level teams.
• Educational Background:
  Bachelor's Degree in Business or a related field.
• Safety and Compliance Orientation:
  Demonstrated ability to maintain a safe working environment, support regulatory and company compliance requirements, manage documentation, and promote accountability for safe and compliant operating practices.
• Experience:
  
  10+ years of progressively responsible operations leadership experience, ideally including supply chain management, procurement and distribution, customer support or call center operations; minimal facilities oversight, safety programs, compliance activities, or related operational functions.
• Technical and Systems Proficiency:
  Proficiency with Microsoft Office and operational systems used to manage inventory,…