Membership Manager

The Edge Fitness Clubs is growing and we are looking for our next rockstar Membership Manager. Love talking to people? Hate boring jobs? Perfect. As a Membership Manager at The Edge Fitness Clubs, you'll turn conversations into connections and moments of members coming back to tell you, you changed their life. You'll thrive in a high-energy gym where the music's loud, the goals are big, and no two days are the same.

If you've got personality, confidence, and a little hustle, we've got a spot with your name on it. Not to mention... being a Membership Manager at the Edge, you can earn up to $100K a year with hourly pay, commission, and bonuses, plus clear career growth for those ready to level up.

People. Fitness. Teamwork. Fun. Changing Lives.

• Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.
• Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team
• Ensure proper scheduling of membership advisor staff for coverage and maximum production.
• Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play.
• Proactively identify and manage staff performance concerns and gaps on a continuous basis.
• Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.
• Ensure new members are connected to fitness services and set up for success
• Bring the company's mission statement "Member Obsessed Fitness Professionals" to life through member, guest and prospect interactions

• Hits individual and team ships, sets and guest list expectation
• Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.
• Educates team members for full understanding of daily deliverables and monthly goals.
• Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships.

• Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly & never lets an opportunity pass by.
• Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.
• Continual training around key sales techniques (real playing TI's, club tours & membership presentation).

• Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.
• Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI's impact their performance
• Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.
• Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers.
• Conducts performance reviews of their employees with other club managers and national sales leadership

As the Manager on Duty, your primary responsibility is to oversee the daily operations of the club, ensuring a seamless and efficient day. Your key duties include, but are not limited to:

• Ensure adequate staffing levels and assist in finding coverage when necessary.
• Collaborate with the team to plan and achieve daily sales targets for memberships, personal training, and ancillary services.
• Supervise and coordinate the work of all staff members during their shifts to ensure that performance remains at the highest level at all times.
• Facilitate training and development for new staff members, either personally or by assigning a mentor for the day.
• Address escalated member inquiries, concerns, complaints, and club incidents promptly and professionally.
• Conduct club walkthroughs to monitor cleanliness and adherence to safety protocols.
• Report any facility maintenance issues through the Fresh Service system.
• Ensure staff understanding of current marketing promotions, facilitating effective communication to members.
• Run daily reports and manage emails related to daily operations.
• Provide regular updates to the team on daily performance and any relevant information.
• Address and resolve operational issues and conflicts as they arise, fostering a positive work environment.

• Energy & Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A "roll up the sleeves" mentality
• Proven track record of achieving and/or exceeding sales goals
• A University degree or equivalent experience is required.
• 2+ Years of leadership and people management of large…