Chief Member Experience & Service Excellence Officer
Listed on 2026-09-25
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Management
Corporate Strategy
PFCU is seeking a Chief Member Experience Officer to plan, direct and execute the full scope of the member experience strategy across branch operations, contact center, ITM, and facilities. This role reports to the EVP and requires regular oversight of multiple departments to ensure a consistent, member-centric experience across all channels.
The position includes leadership over budgeting, regulatory compliance, and vendor risk, with a focus on driving service excellence and achieving strategic
The Chief Member Experience & Service Excellence Officer position in the Marketing & Media field is open for applications.
This role is for the Chief Member Experience & Service Excellence Officer role at Pfcu4me.
We are seeking a motivated Chief Member Experience & Service Excellence Officer to join Pfcu4me in MI, United States.
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