Regional Manager

Job Description:

Job Summary:

The Regional Manager, Airport Services oversees multiple station operations within an assigned region and ensures safe, reliable, and consistent execution of the JSX airport experience. This role provides leadership to station leaders, drives operational performance, supports crew member development, and ensures compliance with company standards, regulatory requirements, and service expectations.

The Regional Manager partners cross-functionally to improve operational efficiency, staffing readiness, and customer experience while preparing stations and leaders for future growth.

• Oversee daily operations across multiple assigned stations
• Ensure stations are operationally prepared and adequately staffed
• Monitor operational performance and support improvement plans
• Provide guidance during irregular operations and operational disruptions
• Maintain consistent execution of company procedures and service standards
• Conduct station visits and operational reviews
• Coordinate with OCC, Commercial, Training, and other departments to improve performance

• Coach and develop Station Managers and Supervisors
• Support leadership succession and internal promotion readiness
• Provide performance feedback and support corrective action processes
• Review station leadership concerns and assist with resolutions
• Promote a positive and accountable team culture
• Guide leaders in implementing company initiatives and operational changes

• Ensure compliance with company policies and regulatory requirements (FAA, TSA, DOT)
• Monitor safety practices and reinforce safety culture
• Review station readiness, procedures, and documentation
• Identify operational risks and coordinate corrective actions
• Support safety reporting and risk mitigation processes

• Review and approve station expense reports
• Monitor operational resource usage and ordering practices
• Support staffing planning and coverage needs with scheduling and finance teams
• Conduct operational needs assessments and provide recommendations
• Maintain relationships with airport partners and vendors

This Is How We Fly

I display a positive attitude. For others, and for myself.

I am an expert in my role. If I don’t know, I learn. If I need help, I ask.

I act with integrity every day. I never compromise on safety or security.

I am adaptable. I don’t just expect challenges, I embrace them.

I am engaged. Present. Tuned in. Listening, thinking, and contributing.

I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

• 3+ years leadership experience in aviation, airport, or operations environment
• Multi-location or multi-team oversight experience
• Experience supervising leaders or supervisors
• Experience interacting directly with customers or operational partners
• Airport or transportation operations experience

• Valid driver’s license
• Ability to complete company safety and security training

• Operational leadership and decision making
• Coaching and leadership development
• Cross-department coordination
• Situational awareness during operational disruptions
• Conflict resolution and problem solving
• Strong written and verbal communication
• Ability to analyze operational performance and implement improvements
• Ability to balance operational, people, and administrative responsibilities

• Airline, charter, or FBO operations leadership
• Experience supporting multiple stations or locations
• Experience implementing operational programs or process improvements
• Budget exposure or operational planning involvement

• None