Assistant Branch Manager

Members First Credit Union is seeking an Assistant Branch Manager I at our Harrison Branch.
Play a pivotal role in the daily success of our Harrison Branch. As an Assistant Branch Manager I, you'll partner with the Branch Leader to oversee branch operations, support teller functions, and help create an efficient, member-focused environment where employees and members can thrive.

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

ASSISTANT BRANCH MANAGER I

Non-Exempt

Reports to:

Branch Leader

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

• Deliver on the Credit Union’s Promises with each service interaction.
• Supervise the activities of teller operations area by assigning work, answering questions, solving problems, helping with complex transactions, and sensitive member relations problems. Explain policies and procedures to members as a communication tool. Assists Branch Leader with hiring of new staff.
• Ensure that staff is trained and cross trained in all phases of their particular jobs to ensure the delivery of quality service and accurate transactions.
• Evaluate the job performance of subordinates to ensure quality member service and performance expectations are reached for each member of the team.
• Ensure that the branch meets performance goals as established by the Credit Union.
• Collaborate with Branch Leader for training in coaching the team and expectations of documentation
• Is responsible for the branch when the Branch Leader is out of the office.
• This position is an in branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, Saturday coverage as needed, and some outside of normal working hours for meetings and/or education/trainings.
• The ability to attain State of Michigan Credit Producers License within 6 months of lending training
• Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

• Analyze the workflow on an on-going basis to determine staffing requirements. Oversee work schedule for full-time and part-time employees in the teller area to ensure proper service to the membership.
• Approve member exceptions, provide overrides, and authorize fee refunds to members when deemed necessary.
• Investigate teller losses and institute corrective flow of work and/or corrective disciplinary action where required.
• Creating an environment of teamwork between all front line departments that will facilitate a deeper relationship with the membership thus reaching the branch goals that have been set.
• Oversee the daily ATM balancing, Vault, Cash Dispenser, and Coin Machine.
• Order and verifies cash order from Fed weekly.
• Establish, monitor, and improve initiatives/procedures to improve the efficiency and…