Key Holder

Job Title: Key Holder (New Store Opening)

Location: Elmont, New York

Hours: Full-Time; 40 hours weekly

Reporting: Boutique Manager

Pay Rate (Hourly): $23 Based on experience

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be.

We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our Commitment To Sustainability, Innovation And Positive Impact Continues To Be Recognised Across The Industry. We Are Proud To Have Received

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

• Fully responsible for all store operations and administration when on a shift without the Boutique Manager or Boutique Assistant Manager
• Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Boutique Manager regularly and in sufficient detail
• Trusted key holder responsible for opening/closing store

• Support integration and training of new starters
• Support on-going staff training, coaching and development
• Motivate team to drive sales to achieve store target
• Ensure all staff adhere to Monica Vinader Dress Code and Grooming Guidelines policies
• Ensure staff comply to company policies, procedures and instructions at all times

• Ensure the team deliver a consistent and exceptional standard of customer service
• Greet all clients with a friendly and welcoming demeanour
• Establish client’s needs, offer guidance and advice
• Maintain high level of customer service at all times
• Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
• Mystery shop reports should not be below 75%
• Manage all customer issues following Monica Vinader company guidelines

• Collect and update customer information to ensure efficient use of client book and accurate data capture
• Develop and maintain client relationships in line with Monica Vinader company guidelines
• Assist Marketing with arranging boutique events

• Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
• Ensure the appropriate processing of:
  • store maintenance and snagging
  • internal/external transfers
  • maintaining back stock, trays, packaging and cash desk
  • in-store services (including engraving)
  • repairs and damages
• Compile and execute all Boutique reports

• Ensure sufficient staff training is carried out prior to staff processing payments
• Process payments, refunds and exchanges accurately following company guidelines