ARG Stihl Technician

Overview

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the store management team.

• Greets all customers and assists in answering questions about merchandise and locating items; uses The S.A.L.E.S. process to help customers find everything on their lists.
• Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
• Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
• Displays and maintains merchandise on end caps, shelves, counters or tables following company plan‑o‑gram, building displays when necessary to attract customers and promote sales within specified guidelines by management.
• Maintains on‑hand integrity through inventory adjustment reports such as cycle count and negative on‑hand.
• Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
• Maintains familiarity with new products and advertising merchandise.
• Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.
• Works with tools available to operate the store, including but not limited to RF Gun, Back Office Procedures, and Store Opportunities.
• Follows GLA policies and procedures for all transactions.
• Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeks participation from them.
• Register Operations and Cash Control – follows cash control measures per corporate guidelines with timely safe/register counting, banking, and communication with Store Manager.
• Inventory Control – maintains accurate inventory through on‑hand integrity, daily receiving, store opportunity communication, product flow, and adherence to corporate guidelines and deadlines.
• Merchandising – stores should be organized and merchandised appropriately to corporate guidelines with proper flagging and pricing.
• Rain checks: provided and followed up on according to corporate guidelines.
• Communication – must have strong and effective oral and written communication skills and the ability to disseminate information professionally across all levels of the organization.
• Store Appearance – creates and maintains a clean, safe, and presentable shopping experience with a favorable impression to customers, neighbors, and associates.
• Maintains break rooms, restrooms, Helpful Hub, office and/or customer service counter cleaned and maintained at all times.
• Completes nightly recovery.
• Communicates effectively and works with colleagues and customers professionally.

• Assists with color matching and mixing paint.
• Assists and/or makes recommendations to customers in the service areas within the store including chain, rope, key, and glass cutting, screen repair, and knife sharpening.
• Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
• Adheres to all company policies.
• Participates in periodic team meetings.
• Maintains a continuous pattern of regular and prompt attendance and works a flexible schedule including weekends.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Six months related experience and/or training preferred.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively with customers or associates of the organization.
• Ability to understand and respond to verbal instructions or questions.

• Ability to add, subtract, multiply, and divide in all units of measure, using…