E-Commerce​/Department LEAD

Position: e-COMMERCE/DEPARTMENT LEAD
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

* Proven supervisory experience

* Ability to read shelf tags

* Basic knowledge of computers

* Excellent oral/written communication skills

* Basic math skills (i.e., counting, addition, and subtraction)

* Self-directed, ability to execute projects with minimal supervision

DESIRED

* Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience

* Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

* Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

* Perform responsibilities required of selectors and customer attendants as needed per company guidelines

* Train all functions and duties of the selector and customer attendant roles

* Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

* Assist with scheduling to meet operational and associates' needs

* Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

* Print and distribute order labels, including orders for perishable departments

* Troubleshoot e-Commerce equipment and devices

* Maintain level of supplies needed to perform necessary duties

* Maintain organization and cleanliness of staging areas and equipment

* Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

* Perform required opening and closing procedures

* Learn and implement process improvements as directed by division or enterprise e-Commerce team

* Provide feedback on team members daily performance and annual performance reviews

* Ability to work cooperatively in high paced and sometimes stressful environment

* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

* Ability to act with honesty and integrity regarding customer and business information

* Ability to follow directions and seek assistance when necessary to resolve customer and business issues

* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

* Must be able to perform the essential job functions of this position with or without reasonable accommodation