Senior Project Manager – Reliability Team

Responsibilities

• Lead large-scale, cross-functional broadband programs from initiation through implementation.
• Manage an outage management initiative focused on developing processes and systems that improve customer communication during service interruptions.
• Build and maintain comprehensive project plans, timelines, dependencies, and deliverables.
• Develop end-to-end business workflows and operational processes.
• Identify, assess, and mitigate project risks, proactively connecting related issues across work streams and stakeholders.
• Partner with Business Analysts to review requirements, identify process gaps, validate solutions, and contribute to Business Requirements Documents (BRDs).
• Facilitate collaboration across business, technology, operations, product, and customer experience teams.
• Establish and manage stakeholder communication plans, ensuring alignment at all organizational levels.
• Drive program governance activities, status reporting, executive presentations, and decision-making forums.
• Track project health, manage escalations, and ensure successful delivery of business objectives.
• Influence stakeholders and navigate complex organizational dynamics to maintain momentum and achieve results.

• 7+ years of project and/or program management experience leading complex enterprise initiatives.
• Direct experience within the broadband, telecommunications, cable, or connectivity services industry.
• Proven ability to manage large, cross-functional programs involving multiple stakeholders and dependencies.
• Strong understanding of project management methodologies and program governance practices.
• Experience developing project plans, managing timelines, tracking risks, and driving execution.
• Ability to understand business requirements and collaborate effectively with Business Analysts and technical teams.
• Experience creating or reviewing process flows, workflow documentation, and BRDs.
• Strong analytical and problem‑solving skills with the ability to identify upstream/downstream impacts across a program.
• Exceptional organizational skills and attention to detail.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience with outage management, service assurance, network operations, customer communications, or related broadband operational programs preferred.
• Experience leading process improvement and operational transformation initiatives preferred.
• PMP, PgMP, Agile, or related project management certifications preferred.
• Experience working in highly matrixed enterprise environments preferred.

Demonstrates extensive experience in leading large-scale broadband programs, managing complex stakeholder relationships, and driving operational transformation initiatives. Proficient in project management methodologies, risk assessment, and developing comprehensive project plans to ensure successful delivery of business objectives.