Provider Accounts, Manager

Join Bright Horizons as a Provider Performance Specialist and play a key role in supporting the success, quality, and growth of our provider network. In this highly collaborative, data-driven role, you will analyze performance trends, identify opportunities for improvement, and partner with providers and cross-functional teams to deliver exceptional service and capacity solutions. By translating insights into action, you'll help ensure providers consistently meet quality standards, drive operational excellence, and support the evolving needs of the families and clients we serve.

This Hybrid role requires in-person work at our Westminster, CO office.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you're the difference.

Support the performance, health, and growth of assigned provider accounts by gathering and analyzing performance data, assisting with account activities, and contributing to operational improvements. Tracks quality, fill, and capacity metrics and supports the preparation of business reviews and action plans Partners proactively with cross-functional teams to translate insights into action, reduce risk, and ensure providers consistently meet Bright Horizons standards and client expectations.

• Supports assigned provider accounts by monitoring basic performance metrics such as fill rates, utilization, and quality indicators.
• Assess risk and opportunity within assigned markets and providers; escalating when appropriate.
• Leverage data as a core management tool,
  -analyzing fill rates, demand trends, CIRs, CSAT, capacity utilization, and market dynamics.
• Assist in identifying causes of underperformance (e.g.,capacity misalignment, operational constraints, behavioral drivers) and shares insights and observations with management.
• Partner with BI, Operations, Product, and Contact Center teams to gather and validate data needed for reporting and analysis
• Plan, host and prepare materials for business reviews with provider partners, including compiled reports and summary of key findings.
• Use data to tell a clear story: what's happening, why it matters, and what we're going to do next.
• Set clear goals, commitments, and follow-ups; track progress against Q  action items
• Tailor QBRs by provider and market-no one-size-fits-all approach.
• Partner with providers to deliver right-sized capacity solutions aligned to demand by care type, age group, and geography.
• Support rate discussions and negotiations with a strong understanding of performance, cost drivers, and market benchmarks.
• Monitor quality signals (CIRs, client feedback, coverage gaps) and identify opportunities to intervene when risk emerges.
• Ensure providers understand and adhere to Bright Horizons quality, compliance, and operational standards.
• Communicate risks and mitigation plans clearly to leadership.
• Set clear expectations around data usage, execution discipline, and accountability.
• May provide mentorship and support professional development of junior team members by asking thoughtful questions to understand pain points and development goals.

Bachelor's Degree
- Preferred

3 years of Account management or similar experience
- Required

• Strong analytical mindset with ability to interpret data and convert insights into action.
• Experience leading structured business reviews or performance conversations.
• Strong written and verbal communication skills.
• Comfortable operating in ambiguity; able to prioritize, problem-solve, and move work forward without perfect information.
• Highly organized, detail-oriented, and accountable for follow-through.
• Providers clearly understand their performance, priorities, and expectations.
• QBRs result in concrete actions-not just reporting.
• Risks are identified early and addressed proactively.
• Data is used consistently to inform decisions, not react to issues after the fact.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

At Bright Horizons, you're more than your job title
- you're the difference
. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects…