Administrative Associate III - Ivalua Supplier Onboarding Support

Overview

Administrative Associate III – Ivalua Supplier Onboarding Support

Pay Rate: $25.73/hr - $33.30/hr (based on education and experience).

• Supplier Coordination & Guidance:
  Use Ivalua’s in-application messaging to proactively contact suppliers. Provide clear instructions and requests to ensure onboarding paperwork and compliance documentation are completed correctly.
• Technical Troubleshooting:
  Serve as the first point of contact for suppliers facing technical or procedural hurdles during onboarding. Collaborate with Local Data Stewards to resolve data entry errors or system bottlenecks.
• Escalation Management:
  Identify non-responsive suppliers and escalate to the assigned Buyer to verify contact information and reinforce onboarding urgency.
• Identify gridlock within internal approval workflows and escalate to the appropriate internal approval groups to ensure timely authorization and movement of the onboarding packet.
• Stakeholder Communication:
  Maintain transparent and consistent communication regarding onboarding status with internal stakeholders (Buyers, Program Managers) and external customers (Suppliers) to manage expectations and timelines.
• Reporting & Metrics:
  Update tracking metrics and dashboards to reflect real-time status of each supplier in the pipeline, providing visibility into onboarding velocity and potential risks.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others to maintain a positive and productive work environment.
• Perform other duties as necessary.

• Required Education, Experience, &
  
  Skills:
  
  High School diploma or equivalent plus 2 or more years of related experience. Each higher-level related degree (Bachelor’s or Master’s) may substitute for two years of related experience. Degree must be from an accredited institution.
• Preferred Education, Experience, &
  
  Skills:
  
  Previous experience in procurement, supply chain administration, or supplier management.
• Familiarity with Ivalua or similar Supplier Relationship Management (SRM) software.
• Strong written and verbal communication skills, with the ability to guide external parties through complex administrative and technical processes.
• Ability to troubleshoot basic system issues and navigate internal organizational structures to resolve bottlenecks.
• High attention to detail and the ability to manage a high volume of supplier files simultaneously.