Client Implementation Manager

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…

The Company:
Aflac Columbus

The

Location:

Windsor, CT, US, 06095

The Division: PLADS

Job

Salary Range: $100,000-$130,000

Job Posting End Date:
October 1, 2026

We’re the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
• Strong understanding of client relationship management principles and best practices
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

• Bachelor's Degree Business Administration, Management or a related field
• 4 or more years’ experience in client implementation, project management or a similar role.

Or an equivalent combination of education and experience

• Experience in the group/disability industry

Less than or equal 50%

• Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress.
• Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.
• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
• Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
• Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.
• Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices.
• Performs other related duties as required.

The salary range for this job is $100,000 to $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered…