Customer Service Representative; Swing shift

Customer Service Representative (Swing shift)

Pet Vet Care Centers' Northside Emergency Pet Clinic is currently seeking a Customer Service Representative (Swing shift) to join their team.

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

We offer local autonomy with national support, career mobility, and a collaborative, inclusive environment where wellbeing comes first.

• Contribute to a high‑performing organization committed to delivering superior care and exceptional service.
• Perform a range of administrative and customer service tasks, providing valuable support to the hospital.

• Provide excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice‑management software, including billing and accounts.
• Assist with retail sales, weigh pets, process faxes, and maintain records.
• Reconcile cash drawer and perform end‑of‑day duties for accurate financial transactions.

• Experience in an animal hospital.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

• Experience with customer service in high‑stress situations.
• Ability to manage lobby flow and calm distressed owners.
• Experience handling basic medical emergencies for pets and owners.
• Familiarity with practice‑management software and billing.
• Experience with retail sales and weighing pets.
• Cash drawer reconciliation and end‑of‑day procedures.

• Monday‑Wednesday from 4 PM‑2 AM
• Friday‑Sunday from 4 PM‑2 AM

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support, including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$17.30 — $21.18 USD

Pet Vet Care Centers is committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community.

Pet Vet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

Pet Vet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

At Northside Emergency Pet Clinic, our team members share a passion for making and keeping animals healthy. Our hospital is an excellent place to work, with a highly skilled team focused on best‑in‑practice veterinary care. We are supportive of individuals looking to grow their veterinary careers and look forward to hearing from you. We invite you to explore your veterinary career options with Northside Emergency Pet Clinic, where you'll be a respected member of a team that loves animals and values the contributions from every individual.