Customer Support Partner

Niman Ranch supports a community of more than 600 independent farmers and ranchers who raise pork, beef, and lamb traditionally, humanely, and sustainably to deliver the finest tasting meat. It is part of Perdue Farm, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals.

We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. That's Perdue.

Summary

Support seamless sales operations by ensuring orders are managed accurately, efficiently, and with a strong focus on customer experience. As a Customer Support Partner, you will coordinate order execution, maintain clear communication with customers and internal teams, and serve as a key link between customers and Sales leadership. You will also provide essential administrative and operational support that helps drive day-to-day execution and keeps processes running smoothly.

This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while delivering high quality service.

This position has a target wage of $20.80 - $31.20 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.

In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

Schedule:

Monday through Friday, 8:00am-5:00pm

Principal

Essential Duties & Responsibilities

* Obtain all orders before order deadlines.

* Enter orders, ensuring accuracy of item codes, case quantities, prices, ship-to location and ship dates before order deadlines.

* Verify accuracy of orders by providing confirmations to customers within required timeline; notify customers in writing of any discrepancies on their purchase orders.

* Communicate company notices, order deadline changes and deviations from order quantities, prices or delivery dates to customers in a timely and professional manner.

* Distribute written company notices as needed to customers reflecting any impact on their account and relationship with Niman Ranch.

* Monitor order patterns and assist customers with their ordering process.

* Properly invoice customer orders utilizing bill of ladings, ensuring pricing accuracy and supporting documentation are correct.

* Collaborate with internal teams, including Operations, Logistics and Accounting, to resolve order-related issues and manage orders from entry through delivery and invoicing.

* Escalate concerns when necessary to ensure customer satisfaction.

* Maintain accurate and organized customer files, desk manuals, standard operating procedures and checklists.

* Ensure record keeping within company systems is up to date.

* Assist customers as needed with completion of Product Deficiency Reports, Customer Request for Information and other administrative forms as requested.

* Distribute weekly price lists. Review Price Exception Reports (weekly and monthly).

* Price Exceptions must be communicated in writing to customers within 24 hours of receipt.

* Provide written notification to customers for price changes that require a notice lead time.

* Maintain regular contact with assigned sales directors, regional managers and accounts.

* When requested by internal team, call accounts to sell long and close-dated products.

Minimum Education and Experience

* High School diploma or equivalent.

* 2 - 3 years of experience in related field.

* Must be proficient in Microsoft Outlook, Word and Excel.

Preferred

Education and Experience

* Experience in customer service-related activities.

* Experience working in a retail or wholesale company environment.

Physical Requirements and Environmental Factors

* Normally heated/ventilated office environment.

* May be occasionally subject to plant conditions (temperatures range from 28 - 50 degrees).

* Constant interruptions are normal.

* Some travel may be required.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.