Customer Service Representative - EdAssist Account

EdAssist Customer Service Representative (Entry‑Level)

Help people unlock their future—one call at a time.

Are you passionate about helping others succeed in their education journey? Join our EdAssist Help Desk team, where you'll support employees from top organizations as they navigate tuition assistance programs, certifications, and skill‑building opportunities.

You’ll be the go‑to expert guiding users through everything from logging into the platform to resolving document issues and explaining policies. Every interaction matters—because for our users, it’s not just paperwork, it’s their future and financial investment.

• Deliver exceptional customer support via phone and digital channels
• Troubleshoot login issues and system navigation questions
• Review submitted documents, identify gaps, and guide users through corrections
• Clearly explain program policies to new and existing users
• Help customers confidently navigate multiple systems and processes
• Handle escalations with professionalism, empathy, and confidence

• 1‑2+ years in Customer Service, Admin, or Front Desk roles
• Comfortable using multiple systems at once (CRM tools, Outlook, etc.)
• Strong attention to detail and ability to follow structured processes
• Confident in handling challenging or escalated conversations
• Independent problem‑solver with excellent communication skills
• Understands the importance of accuracy—this involves real money and real impact

• Experience in Banking (Teller/Personal Banker) or Healthcare Admin
• Experience in College Admissions or Education‑related roles
• Personal experience with higher education (Associate’s, Bachelor’s, etc.)
• High emotional intelligence—you navigate sensitive conversations with ease

• Make a real impact on people’s education and career growth
• Gain valuable experience in a structured, policy‑driven environment
• Build transferable skills in customer support, operations, and problem‑solving
• Entry‑level opportunity with room to grow

Ready to help others move forward? If you’re detail‑oriented, resilient, and love helping people succeed—this is your moment. Apply now!

Contract to Hire position based out of Westminster, CO.

The pay range for this position is $18.75–$18.75/hr eligibility requirements apply to some benefits and may depend on your classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation, or Sick Leave)

Hybrid position in Westminster, CO.

This position is anticipated to close on Jun 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use AI to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.