Customer Service Representative

Customer Service Representative JAG Mobile Solutions

Do you enjoy helping people, solving problems, and being part of a fast-paced team? We’re looking for a Customer Service Representative to join our growing company. In this role, you’ll serve as a key point of contact for customers while helping deliver an exceptional customer experience from start to finish.

• Maintain strong working relationships and communication directly with the customers and inter-company personnel to confirm production/shipping schedules and ensure on-time deliveries
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
• Closes new accounts by answering telephone, and e-mail inquiries; verifying and entering information.
• Occasional travel for trade shows
• Complete special projects and administrative duties as requested
• Support all other duties as required

• 2-3 years Sales, Customer Service or Sales Coordinator experience in B2B sales
• Solid interpersonal and negotiation skills
• Strong written and oral communications skills
• Strong problem-solving skills for resolving complaints
• Proficient in Microsoft Office, Excel, Word, and Outlook
• Bilingual or Multilingual is a plus

• Schedule:
  
  8:30 AM – 5:00 PM
• Competitive compensation
• Medical, Dental, and Vision insurance
• 401(k) matching
• Disability Insurance
• Paid-Time Off
• Flexible spending account
• Be part of a unique and essential industry that supports major events and critical needs
• Work with a team that values reliability, teamwork, and innovation
• Hands-on role where no two days are the same
• Full-time stable position
• Supportive team environment
• Opportunities for growth and advancement