Customer Experience Coordinator

Job Description

The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of alarm systems, portable fire extinguishers, suppression systems or sprinkler systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

• Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) to support customers with relevant and accurate information.
• Carry out procedural tasks to support interdepartmental relationships and provide problem‑solving solutions to internal teams. Manage workload of assigned field technicians based on available work, technician skill set, and route optimization.
• Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and more. Serve as the main point of contact within the scheduling department for these issues.
• Gather information from Service Managers and technicians to better understand or de‑escalate situations and resolve problems with customers or fire marshals using technical knowledge and professional communication.
• Produce accurate reports by collecting data from a variety of standard sources and inputting that data into standard formats.
• Use the external communications system to access required information for specified purposes.
• Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to scheduled inspection frequency, customer requests, and emergency service calls.
• Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.

• Required:
• High School Diploma/GED
• Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls.
• Preferred:
• Proficiency with the Microsoft Office Suite
• Minimum 2 years of fire suppression systems experience
• Experience with reading, understanding, and creating quotes.
• Fire certifications.

• Competitive pay
• 401(k) with company match/profit sharing/ESOP
• Disability, life and AD&D insurance – 100% company paid
• Paid time off and holidays
• Skills development, training and career advancement opportunities

A reasonable estimate of base salary for this role ranges between $21.18 – $26.68 per hour. The range reflects factors used to determine compensation, including skill sets, experience, training, and other business considerations.

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors each day by providing products and services that keep facilities safe and clean. With offerings including uniforms, mats, water services, first aid and safety products, fire extinguishers, sprinkler systems, and alarm service, Cintas helps customers get Ready for the Workday®.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.