Customer Service Representative

The Customer Success Representative is an integral part of our support team, reporting to the Customer Success Manager. You will serve as a cheerful liaison between customers and vendors, maintaining top‑notch relationships and contributing to our continued growth.
Hourly pay range: $21.00 – $24.00 per hour.

• Respond to customers’ needs through phones and Net Suite Cases
• Adhere to Standard Operating Procedures and act as liaison between customers and vendors for order processing and case follow‑up
• Provide accurate lead time of orders
• Monitor open orders backlog to give timely updates on potential delays
• Provide shipping/tracking notifications
• Provide licensing information
• Promote the SAFE approach for consistent exceptional customer experiences
• Speed to Service
• Accuracy
• Follow‑Through
• Every Time
• Uphold the company’s brand and core values in a professional manner
• Other duties as assigned; follow all job‐related directives and perform tasks requested by supervisor

• 2-3 years of customer service experience
• At least one year of data entry/order entry experience
• Experience in security or insurance industries is a bonus
• Authorization to work in the U.S.
• High school diploma or GED
• Experience with Net Suite is a plus
• Excellent listening, verbal and written communication skills
• Customer focus, problem‑solving, people skills, strong computer proficiency, good phone presence
• Ability to learn and adapt quickly
• Desire to provide quality customer service
• Great organizational and time‑management skills, capable of multitasking in a fast‑paced environment
• Able to work with little supervision
• Dependable, responsible, with excellent work ethic and team focus
• Professional demeanor
• Excellent at managing expectations and risks

• Honesty and integrity
• Professional communication with team members at all levels
• Ability to perform under deadlines
• Openness to learning from mistakes and a love of new challenges
• High attention to detail
• Strong time‑management and multitasking abilities
• Team player and works well with little supervision
• Positive attitude and drive to reach common goals

Some flexibility in hours is allowed, but the employee must be available during the core work hours based on department needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee will be required to follow any other job‑related instructions and perform any other duties requested by management. Management reserves the right to add to, revise, or delete information in this job description. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.