Part Time-Service Appointment Receptionist

Are you committed to providing an exceptional customer experience? Do you have first‑rate phone skills? Are you detail‑oriented with excellent follow‑up? Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes‑Benz of Westminster is created within each of its people.

Mercedes‑Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it.

ESSENTIAL DUTIES:

Act as a direct support to our team of Service Advisors in the following capacities:

• Be the primary contact for our inbound phone calls
• Act as a liaison to Service Advisor by obtaining client information and primary concerns
• Assist in scheduling Service appointments
• Communicate with clients on behalf of the Advisor during the service experience
• Follow‑up with clients after Service is complete to ensure exceptional experience

Show capacity and interest in learning the following:

• Consult with customers to understand their needs and provide recommended course of action
• Arrange appropriate alternate transportation for clients
• Generate repair orders and estimates
• Thoroughly explain completed work and charges

QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.

• High School graduate or GED
• Exceptional Customer Service abilities
• Must possess a valid driver’s license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast‑paced, results driven environment

COMPENSATION:

• Starting at $18/hour

WORK SCHEDULE: 24-30 hours per week

• Monday
  - Friday:
• Monday 9am - 6pm
• Tuesday
  - Friday 2pm - 6pm
• Saturday's as needed
• Fill in for vacation

COMPANY BENEFITS:

• Paid holidays (Full Time)
• Paid time off (Full Time)
• 401(k) with 50% company match of first 4% of contribution
• Insurance – Medical, Dental, Vision (Full Time)
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long‑tenured employees including five Team Members employed since day one – 18 years
• Monthly Team Appreciation Day including Catered Lunch and Team Recognition