Customer Care Specialist

Role Summary

Support the EdAssist department of Bright Horizons by helping employees of larger companies with tuition assistance benefits.

• Respond to employee calls about tuition assistance login issues, benefit eligibility, and documentation requirements.
• Guide users through document audits and help resolve submission issues for tuition reimbursement.
• Explain tuition policies clearly and support employees navigating the benefit process with accuracy and empathy.
• Handle 30–40 calls per day regarding basic troubleshooting issues such as password resets, portal navigation, and application issues.

• High school diploma or equivalent.
• 1+ year experience in customer service, help desk, or call center.
• Strong verbal and written communication skills.
• Organized, detail‑oriented, and team‑focused.
• Typing speed 35 WPM+ and solid data entry skills.
• Basic Microsoft Outlook and computer proficiency.
• Comfortable learning new systems and adapting quickly.

• Type: 3‑Month Contract‑to‑Hire
• Location:
  
  Westminster, CO (hybrid)
• Schedule:
  
  Monday–Friday, 8:00 AM–4:30 PM
• Start Date:
  
  July 13, 2026
• Pay Rate: $18.75 per hour
• Final date to receive applications:
  June 26, 2026

• Medical, dental, and vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.