Service Coordinator

Service Coordinator

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition.

You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Your responsibilities:

• Act as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests
• Coordinate and schedule service appointments, ensuring timely allocation of resources and adherence to service timelines
• Maintain accurate records of service activities, including service requests, work orders, and client communications, to facilitate smooth workflow and accountability
• Conduct follow-up calls or surveys to ensure customer satisfaction, address any concerns, and identify opportunities for improvement in service delivery
• Provide administrative assistance to the service team, including data entry, report generation, and coordination of meetings or training sessions

Your background:

• Bachelor's degree in mechanical or naval
• Internships or coursework related to customer service or project coordination is a plus
• Good verbal and written communication skills (Italian and English language) are essential for interacting with customers and internal teams effectively
• Strong organizational abilities to manage multiple tasks simultaneously, prioritize workloads, and meet deadlines
• Meticulous attention to detail to ensure accuracy in documentation and service scheduling.
• Ability to quickly identify and address issues as they arise, demonstrating resourcefulness and critical thinking
• Basic proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) software is desirable

Desired

Skills:

• A customer-centric approach with a commitment to providing exceptional service and building positive client relationships
• Ability to work collaboratively with cross-functional teams, including service technicians, sales representatives, and administrative staff
• Flexibility to adapt to changing priorities and unforeseen challenges in a fast-paced service environment
• Strong time management skills to efficiently prioritize tasks and allocate resources according to service demands
• Aptitude for resolving conflicts diplomatically and finding mutually beneficial solutions.
• Eagerness to learn and develop new skills, staying updated on industry trends and best practices in service coordination

Work environment:

This is permanent full-time vacancy according to the NCBA Industria metalmeccanica ed installazioni di impianti. The work environment for a Service Coordinator typically involves a combination of office-based tasks and interactions with customers and service teams. It may require occasional travel to customer sites or attendance at service-related events. The atmosphere is dynamic with a focus on delivering high-quality service while maintaining professionalism and customer satisfaction.

Your benefits:

• Employee assistance Program
• Welfare benefit
• Life insurance policy
• Ticket/Restaurant