Customer Service Representative; On-Site | Barranquilla; Soledad

Are you passionate about helping people and creating positive customer experiences?

We are looking for professional, customer-focused Customer Service Representatives to join our growing team in Barranquilla. In this role, you will serve as a trusted point of contact for customers, providing support, resolving concerns, and ensuring every interaction leaves a positive impression.

On-site in Barranquilla, Colombia

• USD $5.75 per hour
• Paid weekly
• Independent Contractor position

• Provide professional customer support through phone, email, and chat channels
• Assist customers with questions related to orders, products, and services
• Support appointment scheduling and booking requests
• Help customers access, update, and manage their accounts
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions and case details
• Escalate complex issues to the appropriate team when necessary
• Meet established quality, productivity, and service standards
• Maintain professionalism and empathy in all customer interactions

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview
• Offer Stage

Important:
The One-Way Video Interview is a mandatory part of the hiring process. Candidates who do not complete the video interview will not be considered for the position. Only applicants who successfully complete all required stages will move forward in the process.

Also note:
This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position.

• 2+ years of customer service, contact center, or customer-facing experience preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and decision-making abilities
• Comfortable working with multiple systems, applications, and digital tools
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Dependable with strong attendance and punctuality
• Must be able to work on-site in Barranquilla

If you are passionate about helping customers and delivering outstanding service, we encourage you to apply today!