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Assistant Manager
Job in
Westminster, Adams County, Colorado, 80031, USA
Listed on 2026-07-08
Listing for:
Planet Fitness - NJ/MA One World Fitness
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Benefits
- Bonus based on performance
- Employee discounts
- Free uniforms
- Training & development
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities- Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager as needed, including scheduling and supervising staff.
- Oversee member service to ensure a superior customer experience at all times.
- Resolve or elevate employee issues or concerns.
- Perform front desk related activities, including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Assist new member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Oversee cleanliness and maintenance of the facility.
- Order supplies within the specific budget based on club requirements.
- Track statistics and reports (weekly, monthly, and annually).
- Provide backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency with Microsoft Suite.
- Hard working, enthusiastic and energetic.
- Strong problem resolution skills.
- Current CPR certification required.
- High school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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