Customer Service Representative

Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e‑mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software.

Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.

• Veterinary hospital experience a plus
• An employee in this position must have a sense of caring for animals and their owners
• Professional communication skills

Responsibilities include:

• Assist with checking in clients/patients
• Replying to client emails
• Relaying medical information to clients
• Generally assisting with the day‑to‑day operation of the hospital
• Communicating client concerns with the medical staff

The base hourly range for this position is $17.00 - $19.00. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job‑related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.

• Paid holidays
• 401K Retirement
• Health, Dental, and Vision insurance with a generous employer contribution
• Paid Time Off (PTO)
• Pet Discounts
• Team events and other local social activities

Benefits may vary based on experience and full vs part time.

Applications are accepted until July 31, 2026.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.