Front Desk​/Insurance Coordinator

Position Overview

We are seeking a highly organized, friendly, and detail-oriented Front Desk / Insurance Coordinator to join our dental team. This role is essential in creating a positive patient experience while ensuring accurate insurance verification and financial coordination. The ideal candidate must have strong customer service skills and prior experience with dental insurance verification.

• Greet patients warmly and provide exceptional customer service from check-in to check-out.
• Answer phones, schedule appointments (Dentrix), and manage the daily schedule efficiently.
• Verify dental insurance benefits accurately and in a timely manner.
• Clearly communicate insurance coverage, co-pays, deductibles, and treatment estimates to patients.
• Submit and follow up on insurance claims as needed.
• Maintain accurate patient records and documentation.
• Collect payments and review financial arrangements with patients.
• Coordinate with clinical team to ensure smooth patient flow.
• Handle patient questions and concerns professionally and compassionately.

• Minimum 1–2 years of experience in a dental office (required).
• Proven experience with dental insurance verification (required).
• Strong customer service and communication skills.
• Knowledge of dental terminology and procedures.
• Experience with dental practice management software (Dentrix).
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-oriented mindset.

• Someone who genuinely enjoys helping patients.
• A dependable, proactive team member.
• A problem-solver who takes initiative.
• Professional, polished, and confident when discussing finances.

• Competitive pay based on experience.
• Paid time off.
• Supportive team environment.
• Opportunities for growth.