Public and Access Services Librarian

Title: Public and Access Services Librarian

Position Type: Professional Tech Full time

College: Front Range Community College

Division: Academic Affairs

Department: FRCC Libraries

Campus: Westminster Campus

Location: Westminster, CO

Salary Range: $56,523-$59,349 annually

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

The Public and Access Services Librarian oversees daily operations, provides leadership, and strategic direction for the Westminster Campus Library’s Access Services. This includes customer service/reference, circulation/course reserves, collection usage, and interlibrary loan. The Public and Access Services Librarian will report to the Westminster Campus Library Director and will closely work with the Assistant Library Director to ensure appropriate training, assignments, and duties for work-study students.

This position will provide leadership to resolve facilities and security-related issues while on duty. The Public and Access Services Librarian will serve as the point person for the integrated library system and other library systems for access services. This role contributes to the strategic goals of the college by helping create a superior student experience, providing high-quality delivery of a broad range of library services, and providing data analysis of usage.

The Public and Access Services Librarian needs to be able to work flexible hours in backup situations (mornings, evenings, and weekends) and for special events. This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.

Please note:

You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

• Serves as the primary point of contact for customer service and reference support.

• Assists in developing online research guides and helps students identify and locate resources for research assignments.

• Ensures delivery of outstanding customer service across both in-person and virtual chat reference channels.

• Continually identifies opportunities to improve library efficiency and enhance the customer service experience.

• Trains student employees to deliver outstanding customer service.

• Oversees circulation operations, including opening & closing the library, managing daily operations, responding to building and emergency situations in the absence of the director, and maintaining library equipment.

• Supports the implementation and ongoing…