Senior Licensing Officer WCC

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Salary range: £42,912 - £49,155 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP

Hours per week: 36
Contract type: Permanent
Closing date: 22 February 2026

Public Protection & Licensing in Westminster City Council is a world of extraordinary stories. Where people are passionate about keeping our streets safe and clean.

Take Mohamad, a City Inspector who looks after the Little Venice ward. No two days are the same for Mohamad when he s out and about conducting ward inspections. He could be doing a licensing premises inspection one day and advising businesses and residents on the proper way to handle their waste on another. But before he joined Westminster, he used to work in banking, where he honed his skills in customer service and people management.

And those skills matters because, while he occasionally needs to enforce the law, his job is mostly about building strong relationships: educating businesses and residents about the impact of certain enviro-crimes.

One day he came across some unmarked commercial waste dumped on Edgware Road. Following procedures, he investigated this waste, carefully collecting evidence. Yet, despite his attempts to make contact with the commercial premises, the owners wouldn’t cooperate. Digging deeper, he worked collaboratively with different Westminster departments such as business rates and licensing, and discovered multiple businesses registered at the same address.

After issuing six different notices, three of the business failed to comply and were successfully prosecuted.

So while Mohamad’s successfully swapped his financial know-how for expertise in local authority legislation, it’s his people skills and powers of persuasion he’s still proudest of.

As a Senior Licensing Officer, you can make your own powerful contribution to ensuring that every resident, business, and visitor to Westminster experiences and thrives in a clean, safe, and quiet city. We want to enhance the lives of people and businesses in every corner of the council. Working within, and nurturing an integrated safe city directorate, you’ll work to deliver a culturally competent and inclusive workforce that identifies with and reflects our community.

As a council, we have a vision of maintaining a comprehensive licensing service. One that provides proper advice and guidance to applicants, internal officers, members, senior managers and external partners. One that not only processes the licenses and registration applications effectively and efficiently but takes care to manage and store documents properly.

And this all starts with you. By joining our team, you’ll be at the heart of implementing and developing a cohesive policy and strategy. On top of presenting cases at Licensing Officer Panels and Licensing Sub Committees as well as attending public meetings and ensuring compliance though education, you’ll be responsible for monitoring, analysing and managing our delegated budgets and funding.

By doing the basics right, we’re able to prepare correspondence, write reports, attend hearings and represent the council with a library of relevant knowledge that makes us the trusted experts.

Meticulous, diligent, and influential, your attention to detail will be paramount to your success. As you negotiate with internal and external stakeholders, your people skills will come in handy as you investigate, analyse and provide solutions. With the ability to understand and explain complex legislation you’ll be comfortable working as part of a team but also solo.

With relevant skills and experience using databases within an administrative or customer service environment, you’ll be adept when dealing with enquiries and communications from the public. This experience should extend to include a range of public protection and licensing legislation and you’ll have a firm knowledge of the various types of licensing regimes.

This demonstrable experience will be paired with excellent written and verbal communication and competence with…