Assistant Investigations & Complaints Officer, OF COMMONS

What you’ll be doing

The Office of the Parliamentary Commissioner for Standards plays a vital role in upholding standards and maintaining public confidence in Parliament. We are looking for an organised and detail-focused Assistant Investigations & Complaints Officer to join our small and dedicated team, supporting the Commissioner's work in handling investigations, managing stakeholder correspondence and delivering engagement activities across and beyond the Parliamentary community.

You will work closely with operational Investigation Managers, providing administrative support for investigations, responding to enquiries and correspondence from members of the public and internal stakeholders, and helping to coordinate the Commissioner's outreach and engagement programme. The role offers a varied workload in a fast‑paced environment and would suit someone who enjoys working with accuracy and discretion, can manage competing priorities, and is comfortable dealing with sensitive and confidential information.

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27 %.
• Flexible working options that help you find a balance, including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

• Excellent attention to accuracy and detail.
• Excellent written and verbal communication skills to relay information clearly and concisely to different audiences, whilst upholding the values of equality, diversity and inclusion at all times.
• Experience of arranging workshops, conferences or similar events.
• Excellent organisational skills, with experience of prioritising tasks in a fast‑moving environment.
• Demonstrates political sensitivity and is able to exercise independent judgement to maintain impartiality.
• Ability to handle confidential and sensitive information appropriately.
• The ability to learn a set of rules and apply them to different situations.