Receptionist, Hospitality ​/ Hotel ​/ Catering

Job Details
part time

Job Description s
Receptionist

Reports To:

Administrative Assistant/Business Office Manager

Mission Statement:
Our mission:
Celebrating the ART of life at all stages through managed Retirement, Independent Living, Assisted Living and Alzheimer communities by anticipating and
meeting residents’ needs with the highest levels of expertise, compassion, and quality care.

Employees of Artēgan Communities are considered a Member of the Artēgan family so will hereafter be referred to as Member(s) in all Artēgan documents.

Position Summary:

This position is often the first person who is encountered when visitors enter the Community. As such, it is primary that all persons who come to or pass by the
front desk are greeted in a warm and professional manner. The receptionist is responsible for answering Community telephone, greeting
guests/visitors/residents who come to the front desk, assuring that all visitors to the Community sign in and sign out, providing basic directions, and assuring
that the First Impressions Standards are followed at all times. The receptionist may perform specific business office functions as designated by the Community
Administrative Assistant/Business Office Manager (AA/BOM) or the Executive Director (ED).

Essential Job Functions:

Listed below is an outline of the essential job function requirements. This listing of essential job function expectations in no way implies that a Member is
expected to do the physical abilities specified on a daily basis. It is simply a definition of the physical expectation requirements should the need arise. All
Members with Receptionist Responsibilities are expected to be able to meet or exceed the essential job function requirements.

Be a team player and behave in a professional manner at all times while in the course of employment and/or on the Community premises.
Avoid sharing personal information with residents and/or their family members.
Physically able to lift up to 35 pounds on a frequent basis and 70 pounds on an occasional basis.
Physically able to carry up to 10 pounds on a frequent basis and up to 35 pounds on a rare basis for up to 100 yards.
Physically able to stand/walk up to 20% of the workday.
Physically able to sit up to 95% of the workday.
Physically able to climb stairs and climb onto and off of a three-step stepstool
Physically able to twist, bend, stoop, crouch and kneel occasionally to frequently throughout the workday.
Physically able to handle, grasp and reach occasionally to frequently throughout the workday.
Able to hear and speak as necessary to communicate with residents, prospective residents and their families, coworkers, visitors and guests.
Able to see as necessary to do their job safely.
Be honest, trustworthy, patient, dependable, and courteous.
Observes the practices of dignity and hospitality with respect to residents, families, visitors and community personnel.
Demonstrates sound judgment and initiative in decision-making, priority setting, and assisting in achieving community expectation.
Able to work well with others and be able to follow instructions (oral and written) accurately, timely and efficiently.
Maintains a professional appearance while on-site and/or in the course of employment.
Be drug and alcohol free and have a clean police record. May be subject to random or specified drug and alcohol screening (see Member Handbook).
Be free of communicable diseases.
All Members are required to be awake and alert during their entire work shift. Sleeping on the job site is unacceptable, even in Community break rooms.
Members may be paid for meal breaks when they are required to be on-call, such as night shift or Members accompanying residents on outings.
Members who are paid for lunch periods due to being on-call during lunch and breaks may not leave the Community during paid break/meal times. If this paid meal break occurs during a resident outing, the Member must stay with the residents during the paid meal break.

Duties and Responsibilities:

Listed below is an outline of the duties and responsibilities that the Member may be required to perform. This listing of expectations is not to be construed as
an all-inclusive list…