Director, Global Workforce Administration

Primary Purpose of the Position:

The Global Director of Workforce Administration is a senior HR operations leader responsible for shaping and delivering a seamless, technology‑enabled, and compliant workforce administration ecosystem across Ball. Reporting to the VP of GBS, this role serves as a driver of the Networked HR Model, ensuring that employee lifecycle processes, talent operations, and total rewards administration are efficient, scalable, and aligned with business growth and transformation.

This leader will partner with the HR organization to transition workforce administration from a regional to a centralized global model. While transitioning, will drive global standardization, operational excellence, and continuous improvement to deliver a consistent, high‑quality employee experience.

• Deliver the strategy for workforce administration, aligning processes, systems, and governance with the Networked HR Model.
• Build and execute a multi‑year roadmap for scalable, technology‑driven HR operations.
• Serve as a strategic advisor to senior HR and business leaders on workforce administration capabilities, risks, and opportunities.
• Build, mentor, and develop a high‑performing team, fostering a culture of collaboration, inclusion and accountability.
• Deliver training, coaching, and career development to foster an environment of continuous development.
• Establish and deliver clear KPIs and performance metrics to drive excellence within the workforce administration team.

• Establish and maintain global governance frameworks for employee lifecycle transactions, data, talent operations, and total rewards administration ensuring compliance with labor laws, GDPR, and global HR data privacy regulations.
• Ensure compliance with global, regional, and local labor regulations, data privacy requirements, and internal policies.
• Partner with Legal, Audit, and Compliance to proactively manage risk and strengthen controls.

• Lead the design, optimization, and delivery of end‑to‑end employee lifecycle processes (hire‑to‑retire).
• Drive standardization and simplification across regions while enabling necessary local flexibility.
• Implement continuous improvement methodologies to enhance accuracy, speed, and service quality.
• Ensure smooth inquiry and issue resolution, employee support, and consistent workforce practices across the organization.
• Utilize data analytics to track performance, optimize processes, and enhance employee satisfaction.

• Partner with Ball Technology teams to optimize HRIS platforms, automation, AI and digital tools supporting workforce administration.
• Champion the adoption of self‑service, workflow automation, AI, and data‑driven decision‑making.
• Ensure system configurations and processes support global consistency, compliance and IT standards.
• Manage vendor relationships to ensure high‑quality, cost‑effective services, through vendor selection, negotiation, and performance monitoring.
• Accountable for process delivery adoption, including use of technology solutions enabling process.

• Collaborate with Talent Acquisition, Total Rewards, HR Business Partners, Payroll, IT and Finance to ensure seamless end‑to‑end processes and alignment between workforce administration and business priorities.
• Act as a key liaison between HR and business operations to ensure workforce administration supports organizational priorities.
• Partner with global and regional leaders to understand needs, remove barriers, and drive adoption of standardized processes.

• Manage and oversee the department budget, conducting cost analysis and optimization initiatives.
• Negotiate vendor contracts, assess ROI on recruitment tools and initiatives, and implement cost‑saving measures without compromising talent quality.

• Minimum of a Bachelor’s Degree in Human Resources or related field required;
  Master’s degree preferred.
• 10+ years of progressive HR operations, workforce administration, or shared services leadership experience required.
• Proven success leading…