Field Technical Support Professional

** Your

Title:

** SQL support specialist
** Our Department:
** Trimble Viewpoint   
** What You Will Do
*** Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality (attachments, scanning, printing, exporting), performance, and hosted software services, including SQL data and reports-related problems.
* Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors.
* Provide expertise in SQL Data Manipulation and Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.
* Assist customers with software upgrades, migration, and transformation.
* Assist other departments with technical issues.
* Monitors, tracks, and documents customer support calls and activities in the CRM system.
* Effectively document issues/feedback from customers for use by Development in research and resolution of defects.
* Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers.
* Implement performance optimizations suggested by the engineering personnel.
* Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for the best sustainable performance.
* Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
* Research and diagnose issues independently or as a team.
* Support after-hours and on-call duties as required.
** What Skills & Experience Should You Bring
*** Demonstrated experience troubleshooting SQL, including tables, triggers, views, stored procedures, performance tuning, and ability to write complex SQL queries in Microsoft Transact SQL.
* Demonstrated experience with Crystal Reports, including sub-reports, running totals, linking tables, and troubleshooting.
* Deep understanding and working knowledge of Microsoft Reporting Services or Financial Statements Reporting applications.
* Sound knowledge of SQL Server Database Administration and relational database concepts.
* Experience in cloud-based environments such as AWS, Azure, or IaaS-based providers.
* Experience with remote desktop takeover tools (Example: Zoom, Web Ex, Go To Meeting , Bomgar).
* Soft Skills include Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, and Time Management.
* Familiarity with the commercial construction industry (For example, Job costing, Payroll, Accounts Payable, Accounts Receivable, Equipment Tracking, and Project Management) is an asset for this position but not required.
* Bachelor’s degree, preferably major in computer science or relevant experience.
** About Our Trimble Viewpoint
** Trimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage their projects, processes, and people, using the data gathered to lower risk and improve margins. With more than 40 percent of the ENR 400 on our platforms, Trimble Viewpoint innovations transform the construction industry by connecting operations across financial and HR systems, project management tools, and mobile field solutions.

** Trimble’s Inclusiveness Commitment
** We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
**** Compensation:
**** Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or…