Technical Customer Support Professional; Geospatial Licensing

Overview

Your

Title:

Customer Support Professional

Job Location: Westminster, CO

Our Division: Field Systems

Ready to be the crucial link that connects our customers to success in Field Systems?

The Technical Customer Support role is crucial for providing quality technical assistance primarily to Trimble Geospatial Reseller staff. This role involves diagnosing, troubleshooting, and resolving software licensing and subscription issues, as well as hardware licensing and option provisioning. You will be a key player in addressing issues or working with other teams to resolve issues. Additionally, you may be required to contribute to product improvement by reporting design, reliability, and maintenance issues of the accompanying systems.

This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction, product saleability, and ongoing usage. You will work closely with a variety of technical professionals, gaining insights into complex systems. Your contributions will be essential in enabling our Resellers to successfully deploy our products, as well as maintaining customer satisfaction with our products.

• Advanced Technical Support for Licensing and Product Provisioning
• Problem Analysis and Reporting
• Documentation and Knowledge Sharing

• 2 years plus experience of related work experience
• Experience with Oracle applications
• Proven experience in providing technical support, ideally with software or hardware licensing.
• Troubleshooting and problem-solving skills.
• Proficiency in utilizing technical tools and resources.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with diverse teams and customers.
• Strong customer-centric mindset and dedication to delivering exceptional technical support.

About Trimble:
Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. For more information about Trimble (NASDAQ: TRMB), visit our website.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range: $45,900.00-$58,500.00

Pay Rate Type: Salary

Bonus Eligible? No

Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Final date to receive applications: Applications could be accepted until at least 30 days from the posting date.

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. We are an equal opportunity employer and welcome individuals of all backgrounds while advancing opportunities for all. We are committed to offering reasonable accommodations in accordance with applicable law.

If you need assistance or would like to request an accommodation in connection with the application process, please contact