Customer Success Manager - A&D

Overview

Empower Innovation as our next Customer Success Manager (A&D Focus)!

Are you ready to champion the success of global design leaders using world-class 3D technology? Join Trimble's Architecture & Design team and turn your passion for AEC workflows into tangible impact, helping customers master Sketch Up and Revit to build the world of tomorrow! In this role, you will be the primary advocate for our users, driving long-term client retention, increasing software adoption, and identifying strategic opportunities for account growth.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it s helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

In this role, you ll be the bridge between cutting-edge 3D technology and the professionals who use it to design our world. You won t just be managing accounts; you ll be an educator and advocate, directly influencing customer productivity and shaping how the industry adopts innovative AEC workflows. As a Customer Success Manager, your impact is measured by your ability to ensure client retention, maximize product adoption, and fuel account growth.

• Evangelize Best Practices: Document and share innovative workflows with the user community to inspire creative design solutions and increase feature adoption.

• Deliver Captivating Demonstrations: Lead online and onsite product showcases at major industry conferences and seminars to highlight value and drive growth.

• Drive Global
  
  Collaboration:
  
  Collect and convey critical customer requirements to internal teams to help shape the future of Trimble s A&D product line.

• Partner for Success: Support sales and success teams in crafting high-impact deliverables that ensure long-term client retention and strategic account expansion.

• Industry Expertise: 2+ years of experience within an architectural, engineering, or construction firm.

• Technical Foundation: Professional familiarity with Sketch Up and Revit workflows within the AEC field.

• Academic Background: Bachelor s degree in Architecture or Engineering.

• Communication Mastery: Proven ability to translate complex technical concepts into meaningful insights for any audience.

• Advanced
  
  Education:
  
  A Master s degree in Architecture or Engineering.

• Technical Agility: A proven track record of mastering new software products and 3D technologies at a rapid pace.

• Location: Westminster, CO - Hybrid

• Travel Requirement: 10-20%

At Trimble, we re not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You ll work on projects that truly matter: Our purpose-driven culture means you ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We re a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You ll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant s sex or other status protected by local, state, or federal law.

Hiring Range $53,100.00-$73,100.00

Pay Rate Type Salary

Bonus Eligible? No

Commission Eligible? Yes

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our…