Helpdesk Engineer

Westminster School is a busy and vibrant place to work. There is a real sense of community here as, being a boarding school, many members of staff and pupils live on site and the School’s premises are very much treated as a home away from home. Support staff as much as teaching staff are encouraged to embrace the School’s day-to-day activities, whether that be attending an evening concert or a morning service in the Abbey.

The IT Team works across both Westminster School, in Little Dean’s Yard and the surrounding streets, and Westminster Under School at Vincent Square. The team is integral to school life, delivering responsive day-to-day technical support to staff and pupils, supporting teaching, learning and the effective operation of the schools.

Westminster is looking for a Helpdesk Engineer to provide technical support to staff and pupils via phone, email and in person. Working under the day-to-day direction of the Helpdesk Manager, the role provides first- and second-line support across a wide range of systems and devices and works collaboratively with colleagues to resolve issues and maintain a positive user experience. The Helpdesk engineer will also help with the setup, operation and troubleshooting of AV systems used for lessons, events and presentations, and will install and configure hardware and software across the site.

They will be expected to log, track and update incidents and service requests through the School’s helpdesk system, ensuring accurate records and clear outcomes, escalating more complex or specialist issues to the Senior Helpdesk Engineer or other colleagues as appropriate.

The Helpdesk Engineer will have worked in a customer-focused IT role, and will possess expert knowledge of system installation and troubleshooting. They will be able to work both independently and collaboratively as part of a larger team. Experience of working in a school or educational environment would be advantageous. The Helpdesk Engineer will be a problem-solver, with a patient and professional manner, who can give clear and considered responses.

The successful applicant will show a willingness to adapt to changing priorities and service demands.

The role is full-time and permanent, with a salary of £30,000 – £35,000 per annum, depending on experience. The postholder will be required to work approximately 20 Saturdays during term time; in weeks when this is the case, weekday hours will be across four days.

There is no fixed closing date for this role. Applications will be considered as they are received, and interviews may occur at any stage.

If you apply for this role and do not hear from us within three weeks of the closing date, your application has not been successful on this occasion. Please do continue to check back for future roles.