Customer Success Manager - Construction

Drive the Digital Transformation of Construction as our next Customer Success Manager!

Ready to make a tangible impact on the global construction industry using cutting-edge SaaS technology? Trimble is looking for a passionate, high-energy sales professional to join our AECO team and empower stakeholders across the building lifecycle with disruptive, innovative solutions!

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO:
The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

In this role, you will be at the forefront of the digital transformation of construction, owning the growth of existing enterprise accounts and directly influencing how industry leaders adopt Cloud, BIM, and ERP solutions to build more sustainably and efficiently.

• Champion Growth: Find, develop, and close high-impact contracts for software subscriptions and consulting services within an assigned enterprise customer base.
• Engage Executives: Gain access to and partner with senior management and C-suite decision-makers to align Trimble’s technology with their critical business goals.
• Master the Sales Cycle: Manage all aspects of the sales process, from lead qualification to closing, while utilizing advanced sales methodologies.
• Strategize for Success: Research and develop long-range territory plans and monitor sales data via CRM to contribute to future product and service planning.

• SaaS & Customer Expertise: You bring a minimum of 2 years (ideally 2–4 years) of experience in a mission-critical, client-facing Software-as-a-Service (SaaS) role, such as Customer Success or Enterprise Software sales.
• Enterprise Navigation: You have a proven track record of working with complex, multi-divisional enterprise organizations and successfully collaborating with cross-functional teams including Technical Support, Product, and Marketing.
• Superior Communication: You possess exceptional verbal and written communication and presentation skills, with a consulting mindset that allows you to establish credibility and motivate others.
• Solutions-Oriented Mindset: You are an expert at understanding and solving complicated problems with a strong sense of urgency, instilling accountability, and achieving results.
• Proactive Collaborator: You excel at communicating across disciplines and teams to enhance overall effectiveness while expertly managing diverse internal and external stakeholders.

• Experience:
  • Minimum of 2 years in a mission-critical, client-facing software-as-a-solution (SaaS) role, such as Customer Success.
  • (2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred.)
  • Experience working with complex, multi-divisional, enterprise organizations.
  • Experience collaborating with cross-functional teams (including Technical Support, Product, Account Management, and Marketing).
• Education:
  • BA/BS degree preferred.
  • (Degree in Civil Engineering, GIS, Geography, Construction Management, or Transportation Engineering preferred.)
• Skills & Attributes:
  • Superior verbal and written communication, presentation, and interpersonal skills (Consulting skills are essential).
  • Ability to understand and solve complicated problems with a strong sense of urgency and a solutions-oriented mindset.
  • Capable of establishing credibility, motivating others, instilling accountability, and achieving results.
  • Proactive in communication and collaboration across disciplines and teams to enhance overall effectiveness, while expertly communicating with diverse internal and external…