VDC Product Advisor

Overview

Your

Title:

Trimble Sys Que Product Advisor

Job Location: Westminster, CO;
Alternative:
Portland, OR

Our Department: Construction Enterprise Solutions

Do you love working with customers to drive adoption of SaaS solutions and ensure the customer realizes value from their investment? The Customer Success department’s mission is to build, retain and grow our customers as a liaison to ensure they are set up for success.

Seeking a technically savvy and customer-centric contributor to join our Customer Success Organization as a Construction VDC Product Advisor specializing in Trimble’s Sys Que, Connect2

Fab and Fab Shop products. This role blends software product expertise, business strategy, and best-in-class service to drive platform value and adoption of VDC. You will work with Construction customers such as General Contractors, Heavy Highway Contractors & Specialty Contractors to drive adoption and value realization through deep product and industry expertise, technical advisory and product demonstrations as needed. A strong background in the Construction Industry with technical acumen, customer-centricity, forward thinking, analytical mindset, creativity, attention to detail and teamwork is required.

• Be brought in as an MEP VDC expert on an engagement basis with customers needing product strategy, technical guidance, best practices and how-to guidance for their use of Trimble’s Spectrum product.
• Help customers realize value from Trimble technology by providing deep product expertise with Sys Que, Connect2
  
  Fab and Fab Shop, driving insights and ensuring technical success.
• Support business reviews to decision makers and be perceived as a strategic trusted advisor.
• Support the development of strategic use cases, adoption roadmaps, and recommendations to drive optimal product usage across a wide range of levels within the customer organization.
• Create and publish engaging product content, such as best practice advice and how-to articles, for the Trimble Community, leveraging VDC expertise to help customers self-serve, deepen product mastery, and drive adoption at scale.
• Identify areas of opportunity for additional products and services for the customer across platform features, professional services, training, etc.
• Advocate on behalf of the customer across Trimble to ensure their success.
• Contribute to continual improvement of the TC1 platform’s value realization and adoption processes, and capture best practices for reuse across Customer Success.
• Effectively articulate the VDC product value within the context of Trimble Construction One.

• Client services/solution consulting/technical consulting or field experience in VDC software.
• Track record of successful value delivery and client relationship development; existing relationships across construction technology ecosystem is a plus.
• Demonstrable knowledge of Trimble’s VDC products.
• Highly organized and able to work collaboratively across a matrix organization to achieve results important to customers (CSM, Sales, Product, Onboarding, Renewals, Customer Support).
• Capable of handling multiple ad hoc requests and rapid turnaround while meeting customer expectations.
• Ability to learn quickly, be a great teammate, and manage change effectively.
• Excellent executive-level communication skills (oral, written, presentation) with ability to explain technical concepts.
• 3-5 years of Sys Que and Fab Shop experience.
• BA/BS, advanced degree a plus.

This resource primarily supports the Construction Enterprise Solutions (CES) Sector and is ideally based in Westminster (near Denver) or Lake Oswego (near Portland, OR) on average 4 days a week.

We focus on building a unified strategy around Building Preconstruction, Project and Operations Management, Finance and Human Capital, Estimating, Structural Engineering, Steel Fabrication and Concrete Construction. Our TC1 offerings aim to provide a unified experience and connected workflows to enhance customer profitability and drive Trimble growth.

TC1 represents a digital transformation journey for customers and enables…