Customer Success Manager

Overview

Empower Global Logistics as our Next Customer Success Manager!

Trimble Transportation is looking for a passionate problem-solver to join our team. In this role, you will ensure high satisfaction and successful engagement with our products, driving retention and growth while building strong, long-term partnerships that directly impact how the world moves freight.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Trimble is at the forefront, driving productivity and progress.

In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.

In this role, you will be the primary architect of the customer journey, directly influencing the digital transformation of the transportation industry. You will act as a strategic consultant for Executive and C-Level teams, turning complex business challenges into success stories and shaping the future of global supply chains.

• Forge Strategic Alliances:
  Establish proactive relationships with key stakeholders to align their business outcomes with Trimble s innovative technology suite.
• Drive Client Advocacy:
  Deliver high-impact communication strategies that turn customers into evangelists and uncover new growth opportunities.
• Champion Customer Health:
  Monitor engagement metrics and lead cross-functional teams to proactively mitigate risks and ensure long-term partnership success.
• Orchestrate the Success Journey:
  Collaborate across the organization to ensure every client has a clear, guided path toward achieving their unique operational goals.

• Proven Success: 5+ years of progressive experience in customer success, account management, or client services with direct accountability for retention and growth.
• Strategic Communicator:
  Exceptional consultative and presentation skills, with a track record of engaging effectively with Executive and C-Level teams.
• Organizational Expert:
  Ability to manage competing priorities and document complex client strategies with high attention to detail.
• Tech Savvy:
  Proficient in Google Suite and Salesforce to manage customer data and internal collaboration.
• Education:
  
  Bachelor s Degree or equivalent professional experience.

• Industry-recognized Customer Success certification.
• Experience utilizing Customer Success platforms such as Gainsight or Totango.
• Practical understanding of transportation and logistics best practices.
• Formal project management experience or data modeling/predictive analytics skills.

• Location:
  
  Lake Oswego, OR;
  Westminster, CO; or Princeton, NJ (In-Office)
• Travel Requirement:
  Travel on demand

At Trimble, we are committed to making a tangible, real-world impact. Our purpose-driven culture means you ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. You ll collaborate with like-minded people and have an ownership mindset to drive initiatives forward.

Compensation range: $69,000.00 - $95,100.00 (base salary, with potential for additional benefits and compensation). Pay rate type:
Salary. Bonus eligibility:
Yes. Commission eligibility:
No. Trimble offers comprehensive core benefits including Medical, Dental, Vision, Life, Disability, Time off plans, retirement plans, and options for tax-advantaged accounts. Details will be provided following start date where applicable.

Final date to receive applications:
Applications could be accepted until at least 30 days from the posting date.

How to apply:

Please submit an online application by clicking on the Apply Now button in this posting.

Trimble is an equal opportunity employer. We value diversity and are committed to inclusion. We provide reasonable accommodations for applicants with disabilities or sincerely held religious beliefs as required by law. For more, see Trimble s Code of Business Conduct and Ethics and Privacy Policy. If you need assistance or would like to request an accommodation, contact