Information Communications Technician

Overview

The Heathrow Shared Apprenticeship Scheme is one of the UK’s most exciting apprenticeship programmes. The scheme provides career changing opportunities for residents close to the airport. An Information Communication Technician (ICT) Apprentice plays a crucial role in ensuring the efficient operation and control of IT and telecommunications infrastructure. This role involves monitoring, maintaining, and supporting digital systems to optimise business performance, security, and sustainability.

ICT apprentices provide technical support, diagnose and resolve ICT issues, and contribute to the development and maintenance of IT systems.

• Provide technical support to internal and external customers via various communication channels.
• Diagnose and troubleshoot ICT problems and faults using appropriate methodologies and tools.
• Install, configure, and maintain computer hardware and software systems.
• Apply security policies and procedures in line with organisational requirements.
• Communicate technical issues and solutions to stakeholders with varying levels of technical knowledge.
• Monitor and report ICT system performance to identify areas for improvement.
• Document support tasks, findings, and actions taken to ensure a clear audit trail.
• Participate in system upgrades, testing, and rollouts of new applications.
• Support and maintain cloud-based services and virtual networks.
• Implement backup and disaster recovery procedures to protect data integrity.

40 hours p/w with start time between 07:00 & 08:00 inclusive of paid 8 hours at college.

• Strong problem-solving and analytical skills.
• Good communication and customer service abilities.
• Ability to work independently and within a team.
• Attention to detail and a methodical approach to work.
• Basic understanding of IT systems, networks, and troubleshooting techniques.
• Experience with software installation and configuration.
• Knowledge of cloud computing and network security.
• Familiarity with IT support ticketing systems.

K10 are a disability confident employer, who are proud to support apprentices in the workplace and  K10 team are trained in assisting learners with varying levels of support and guidance. If you have any disabilities or require reasonable adjustments in the interview process, please let us know and we would be happy to accommodate.

English and Maths at GCSE Grade 4 / C or above, or Functional Skills at Level 2 or above.

K10 will enrol you to the course and fund your qualifications through an accredited training provider.

This apprenticeship follows the Level 3 Information Communication Technician (ICT) standard, lasting approximately 18 months.

To start this apprenticeship, you’ll need to be:

• Living in England for the last 3 years and have right to work status
• Not enrolled on any other courses
• 18+ due to site H&S rules
• Not hold a higher qualification in the same field.

• Hillingdon
• Hounslow
• Ealing
• Spelthorne
• Windsor & Maidenhead
• South Buckinghamshire
• Elmbridge
• Slough
• Runnymede

We are UK’s largest construction-specific Flexi-Job Apprenticeship Agency. Founded in 2009, we are an award-winning social enterprise with a passion to convert potential.

Our aim is to place our learners in sustainable employment on projects in their local area. To do this, we collaborate with government, referral organisations, local authorities, developers, contractors, and colleges, to deliver apprenticeship programmes specifically designed to upskill the future of construction.