Business Data Lead

The Commercial Excellence Business Data Lead is pivotal in enhancing operational efficiency and spearheading data-driven strategies across the organization. This role will oversee critical projects, refine processes, and deliver valuable insights through robust data analysis. The ideal candidate will be methodical, analytical, and driven to cultivate a culture of ongoing enhancement and innovation.

• Ensures high-quality, trusted data, defines and governs commercial KPIs
• Translates complex data into actionable insights
• Aligns data, analytics, and reporting to business priorities
• Enables leadership to proactively manage performance, risks, and growth opportunities

• Develop data collection strategies and partnering routines to ensure timely, accurate data for appropriate analysis
• Steward data quality across systems
• Define, socialize, and monitor KPIs that measure effectiveness and agent enablement; trigger corrective actions when off-track
• Produce recurring and ad-hoc reports/dashboards; translate data into clear insights and recommendations for leadership and agents
• Conduct trend analyses to anticipate needs/risks (e.g., demand shifts, pricing variance); recommend proactive strategies
• Document current workflows; identify inefficiencies and propose solutions that streamline handoffs and reduce cycle time
• Build and maintain SOPs to drive consistency across regions, agents, and internal teams; ensure adherence to best practices
• Lead initiatives focused on eliminating waste and improving service levels and adoption
• Identify automation opportunities; collaborate with Master Data & IT to implement technology solutions (forms, workflow, and data integration)