Technical Support Specialist

Empower Construction Success:
Application Support Specialist(AP, Payroll, and HR function)

Are you a tech-savvy problem solver ready to bridge the gap between complex software and human success? Join Trimble's AECO team to master enterprise support, leveraging cutting-edge AI tools to streamline financial workflows and deliver world-class service to the construction industry!

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO:
The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

In this role, you will be the primary engine behind our customers' operational success, directly impacting how construction firms manage critical Payroll and Accounts Payable functions. You will have the unique opportunity to blend traditional financial expertise with modern Generative AI techniques, shaping a more efficient future for enterprise application support and customer reliability.

• Master the intersection of finance and tech by resolving complex Payroll (PR) and Accounts Payable (AP) software challenges.
• Harness the power of Generative AI tools to rapidly research technical solutions and craft high-quality customer communications.
• Orchestrate critical escalations across departments to ensure our global construction partners remain productive and satisfied.
• Uphold rigorous data privacy standards while implementing innovative AI-driven support strategies.
• Champion customer success by transforming technical hurdles into seamless software experiences.

• Proven experience in customer support with a natural talent for solving complex technical problems.
• Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots.
• Exceptional communication skills and an interpersonal mindset that puts the customer first.
• Ability to work overtime as needed to meet customer demands and project deadlines.

• Experience with Payroll, AP / Accounts Payable, and HR functions.
• Bachelor's Degree in Business, Accounting, or Construction Management
• Hands-on experience with Vista, ERP systems, or basic SQL exposure.
• A reputation for being the  go-to  person for technical troubleshooting in previous roles.

Location: Lake Oswego, OR;
Knoxville, TN; or Westminster, CO

Schedule: M - F Business Hours, occasional overtime in mornings or evenings

Travel Requirement: 0%

At Trimble, we're not just a company that  does good
-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You will work on projects that truly matter:
Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people:
Our strong internal culture is a  hidden gem . You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of  visionary pragmatists  who think boldly and build things that work.

Be an owner:
Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often  self-authored , empowering proactive  doers .

Application Support, Customer Success, Construction Technology, Payroll Software, Accounts Payable, ERP, Vista, Generative AI, Technical Troubleshooting, AECO.

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

$18.61-$24.66

Hourly

No

No

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and…