Director Implementation & Delivery Management O&PS

** They manage a high-performing team of Solution Architects and Implementation Consultants, focusing on technical excellence, resource profitability, and product adoption to ensure that owner and public sector infrastructure projects and workflows are executed with surgical precision.
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* Key Responsibilities:

******** Technical Governance & Solution Integrity****
* **** Architectural Oversight:
** Serve as the final authority on solution design. Ensure that technical configurations for customers are scalable and align with industry standards (Digital Twins and Asset Management).**
* **** Technical

Risk Management:

** Identify potential technical "dead ends" or custom code risks early in the lifecycle. Lead the technical "Blueprints" and "Technical Readiness" reviews.**
* **** Product-to-Service Loop:
** Act as the primary liaison to the Product team, advocating for features that reduce technical implementation friction and eliminate the need for custom workarounds.**
* **** Compliance & Security Standards:
** Ensure all technical deliveries meet stringent Public Sector requirements, as well as regional data residency laws.
****** Resource Management & Technical Utilization****
* **** Technical Capacity Planning:
** Work closely with the Sr. Manager of AECO Resource & Project Management to manage resource allocation, ensuring the right technical talent is assigned to the right projects based on skill set and time zone.**
* **** Utilization Targets:
** Own the Billable Utilization metrics for the delivery team, balancing employee burnout with corporate profitability targets.**
* **** Skills Gap Analysis:
** Regularly assess the technical competencies of the delivery team and partner with the Enablement team to fill gaps in internal tech advancements as well as emerging industry tech.**
* **** Billable Utilization:
** Own the regional utilization targets. You are responsible for ensuring the technical team is productive and that their time is accurately captured and billed.**
* **** Skillset Development:
** Identify emerging AECO tech trends (e.g., AI in construction) and ensure the delivery team is trained and certified to implement them.
****** Commercial Support, Scoping and Project Health****
* **** SOW Technical Validation:
** Partner with the Manager of Professional Services Business Development, AECO to validate the technical feasibility of Statements of Work. Ensure the services quoted match the customer's actual technical environment.**
* **** Technical Scoping for RFPs:
** Serve as the technical lead for RFP responses, ensuring that proposed architectures meet the unique "Service Level Agreements" (SLAs) required by government contracts.**
* **** Project Health Oversight:
** Conduct regular "Red Account" reviews and project audits. Act as the final line of defense for delivery quality, ensuring that scope creep is managed and technical debt is avoided.**
* **** Risk Mitigation:
** Identify systemic risks in the delivery process and implement global mitigation strategies to protect project margins and timelines.**
* **** Public Sector Advocacy:
** Act as the final technical point of escalation for government CIOs and Chief Engineers.**
* **** Interoperability Strategy:
** Advise owners on how to integrate our platform with their existing "legacy" ecosystems.
****** Requirements:****
* **** Experience and Strategic Leadership:
** 8+ years in Professional Services, with at least 5 specifically leading technical delivery for Public Sector or Institutional Owner accounts.**
* **** Deep Technical Domain in Asset Management:
** Expert knowledge of COBie, IFC standards, and the integration of BIM data into operational maintenance systems.**
* **** Financial Acumen:
** Deep understanding of the O&PS P&L, including the nuances of managing high-margin technical consulting within fixed-price government frameworks.**
* **** Security Clearance & Compliance:
** Familiarity with government procurement cycles and the technical security audits required for public infrastructure projects.**
* **** Systems Expert:
** High proficiency in PSA (Professional Services Automation) tools (e.g. Kantata) for tracking billable hours and resource…